photo of Custom Tours Mountains
Custom Tours

Frequently Asked Questions

Courtesy pick ups

Please be ready at your accommodation at least 5 minutes prior to pick up times. These may vary due to weather or traffic conditions.

What's the climate like in Australia?

Australia is a large place and climates vary. In Victoria weather conditions change rapidly especially along the Great Ocean Road and in the Otways. You should be prepared for hot, cold, wet and dry conditions.

How much luggage can I bring?

On day tours a small day pack.

On multi day tours we travel with a trailer for luggage, but space is limited, so please keep luggage to one bag of approx 23 kg and a small day pack.

Do I need any special clothing?

Yes thongs etc are not suitable for walking on tracks so good quality walking shoes/boots are required. The weather can vary throughout Victoria so clothing for hot and cold conditions should be packed.

How much walking is there?

Our tours include some walking, especially on multi day tours.

Walks range from between 30 minutes to 1.25 hours and some will involve climbing stairs. These would be rated as medium difficulty so you should be prepared to put in some effort.

How much water do I need?

It is advised that 6 – 8 glasses of water be drunk daily and this would need to increase in extreme heat or physical activity. We supply complimentary water but its also a good idea to bring a water bottle with you.

What should I pack?

  • Sturdy walking shoes or boots for walking
  • Appropriate clothing for warm and cold conditions
  • Sunscreen and hat
  • Toiletries on multi day tours
  • Insect repellent
  • Camera
  • Water and water bottle

What do I eat?

We like to supply our guests with fresh wholesome food of the highest quality and endeavour to give a wide variety of choice where possible.

Breakfast on 2 - 3 day tours will normally be provided in a local cafe or by the accomodation provider. On longer tours breakfast will vary between a hot cooked meal including bacon and eggs or cold with cereals, toast, tea and coffee.

Lunches are provided at a local cafe on 1 - 3 day tours. On longer tours lunches vary from salads, cheese and fruit, rolls and sandwiches.

Evening meals on 1 - 3 day tours are at your own cost and you will be able to choose from a range of restaurants. On longer tours evening meals vary from camp oven roasts and other gourmet delights or we may eat at an outback pub or at a choice of outlets if we’re in a town overnight.

Do we pay for permits?

No all permit costs are included in the cost of the tour.

What about toilet breaks?

Ample toilet stops are allowed for.

Can I smoke and drink in the vehicle?

Australian Government regulations prohibit smoking and the drinking of alcohol inside tourist vehicles in Australia. Smoking is allowed at most rest points and alcohol should be limited to lunch and the end of the day.

Overseas and interstate guests

Please check your bookings with us when you arrive in Melbourne to confirm pick up times and ensure your tour is as selected.

Are children allowed on tour?

Children under 12 can be included on a family tour.

Australian laws require car seats for children under 7. If you are not travelling with a car seat please advise us at the time of booking.